I was cutting out several smaller shapes today. I sent silhouette an email, where they told me I was an isolated case. Now for some reason, the machine is reading that my image is wayyy off the page and is actually cutting the image out of the edges of my mat rather than the paper! I cannot in good conscience recommend this machine to anyone. As for the Cameo cutting above the 12 x 12 grid, onto the cutting mat: one possibility is that you may be putting it in the wrong way. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. First, please accept my apology for the late response. Figured this out after wasting too much material and hair pulling. My mat is loaded as far left as it can go, the white rollers are lined up with the edges of my paper and the blue release lever is in the down position. Go to Solution. So sorry all you re seeing the end of what once was a great product. How to use the Silhouette Studio Drawing tools: Lesson 3 Draw an Arc, Draw something! If you do this, you may want to increase letter spacing (under the Alphabet option), I am new to the Silhouette Cameo and bought it for making T-Shirts. Hi Sarah, If so, it could be that you need more memory (RAM). Hi! When I cut it, it either cuts nice and smooth, but leaves out the inner letter like on O and e, Or it cuts the inner letters out, but the outside is rigid and doesnt look as nice. You move the mouse until the tip of the arrow touches what it is you want to do or select and then click (remember thats using the left button). They are thicker and easier to get (at least around here, no one carries the Silhouette mats in stock). Let me know what happens and well take it from there. Method 2: Update Graphic Card Drivers. I need some HELP with my love/hate relationship with my Silhouette! Random times, not all the time either. Hi there! Un checked and re started but the same issue. Please help!!! We use cookies to ensure that we give you the best experience on our website. Anyway I sold it (bought it used anyway) and got a cameo 2. And this is the first time in having an issue with it. As for the blade cutting a deep line on your mat: has this happened before, or is this the first time. So, lets put the question out to our crafting friends. Thanks for the fix!!!!! Your first paragraph left me confused, too, but the second paragraph explains itI think! Look forward to your reply regarding the mat. It is in the grove so tight that it wont come out to slide it over. I was using my cameo, and everything was fine. Theres usually a better option. Your 8 1/2 paper should stay firmly on the 12 x 12 cutting mat, and you do not ever have to move the white roller unless you are using a smaller cutting mat or a different media, such as vinyl. HELP! I am not a Cricut user, but Im sure a lot of my readers are and this will be helpful to them. Users of other cutting machines are welcome, too. Once you are there, scroll down to the bottom of the page and you will see the Legacy version. If your computer has a touchscreen, you have the option to navigate around the software by touching different areas of the screen, just like you would with a smartphone. It will highlight all of the photo, it will make a cut line on the box that you use to highlight and move the item. If its selected, try un-checking it. You will need to hold down power button until a light blue screen is shown. I can only use the email option to seek advise from Silhouette as I dont live in the States. I just purchased your e-book and appreciate the time and effort you put into creating this wonderful tool. My best advice is that whenever the Cameo does something weird (such as this), close Silhouette Studio and turn off your computerthis clears the memory and gives you a fresh start. Original Starting Image Mouse cursors in Silhouette version 4: Understanding what you see is riddled with problems. > And then what I need to do for a print and cut file I need to take one butterfly and fill in the remaining space on the paper with it. Its great to hear that your are diving right in there with your new Cameo!!! I want to use my own images, so I imported a jpeg and duplicated it several times and traced the whole thing so I can make stencils with Silhouettes Stencil Material. Gloria Do this a few times and your mat should be just right. Another thing! I had the same problem, right after I installed the most recent update. Here is my address: 13 Tripp Crescent, Ottawa, ON, K2J 1C5 Thank you!***. Hope this helps. Stupid software, Help mine is doing same thing Anyone figure out this yet. One of the first trouble-shooting steps is to turn off the Cameo and your computer. does this machine have a reset button. Ive tried YouTube, Facebook groups, silhouette customer service Problems not fixed. Ive never heard of anyone else having this problem. Visual check-hold cardstock up next to blade to make sure blade doesnt stick out too far beyond the thickness of the cardstock or it will cut into your mat Im here, anytime, and willing to help! I got a Cameo for Christmas.although we are in a shaky marriage at this point, I can see that I will love it once I figure out how to do things. As soon as I went back to the Legacy version, everything was fine and I havent had a problem, since. The Silhouette Cameo is not giving me the cut button at the bottom of send to silhouette page. Hi there! Also, make sure that both rollers are positioned over the edges of your cutting mat (thats the default position). Slide the letters you do not want off the mat. every time i print from the studio it prints dots all across my image Duress at instant speed in response to Counterspell, Applications of super-mathematics to non-super mathematics. Optionally, you could use one of those square waffle rubber thingsthe kind that keep things from slipping around. Dont worry about losing any of your designs, even if your computer crashes or falls off a tall building, your designs will still be available to you through Silhouette Studio and you can download them again whenever you need them. I just bought SilhouetteCameo, but so frustating that the machine couldn`t cut foam. Does this matter? Please let me know how it works out. Any help would be gratefully received. Now it works! It doesnt make the yellow outline around the image I want to cut out. I am VERY frustrated!!! Ive created the label (easy enough), grouped the text and the frame style together, selected cut edge (tried 3.0 and didnt care for it so went back to what I know! If not, come one back and well figure it out, together! I have requested support for this, and Im getting ridiculous answers that only make the problem worse. The only way to clear it and unload the paper is to turn the Silhouette off and back on. I even bought a new power cord! Connect and share knowledge within a single location that is structured and easy to search. 1) Is your mouse acting strange in any other applications, such as Word, e-mail, etc? o com.aspexsoftware.silhouette_studio.8 (if present) Hi, my name is Kourtney and i had just bought a cut from the silhouette store and from then on out every time i open my silhouette cameo is says something about how Am error has occurred. My Silhouette Cameo has a bad habit of if I am cutting out an intricate design the machine decides it has had enough and just stops working.. tells me to unload. Continue to hold down the power button until the LCD screen turns light blue. did you ever figure this out? Some people say a new mouse fixed it or updating mouse drivers fixed it. Good luck, I just tried to cut vinyl stencil from the starter kit and had this problem. Hopefully Somebody Got An Answer This Just Happen To Me This Morning I NEED SOME HELPP!!! Reply to this message to say that the issue DOES NOT OCCUR when the Identity Shield is Off. Ask the community or share your knowledge. Same issue discussed on Esri's GeoNet forum https://community.esri.com/thread/53112?messageTarget=all&start=100&mode=comments. 2) Are you using the new v.3 of Silhouette Studio? Thanks for sharing this great tip! I calibrated then that was accepted. Im with you on this one!! Im a new user, so I am definatly learning still the ins and outs of this machine, Im probably missing something or not using this thing properly. Ive only done ONE thing on it that has turned out correctly ready to put it back in the box and return it!! Should I include the MIT licence of a library which I use from a CDN? Tip in tact. My cameo 2 is not wanting to unload it makes an awful scary noise and I have to pull my matt out.HELP BEFORE I TRASH IT. I have been searching and searching and you two seem to be the only ones experiencing this as well. How can the mass of an unstable composite particle become complex? Try putting on a rubber glovethis will give you a solid grip and you should be able to get the stubborn roller back to where it belongs. Please help!!! I was ready to throw my Cameo out the window for the first couple of months. I was cutting a project, walked away for a moment and when I returned, I noticed my computer had restarted to install some updates. Gloria But if its still in warranty get it sent back. Usually, I write step by step instructions in response to every questions I get (which keeps me busy every evening LOL), but my husband and I are in the process of moving into a new house and everything we own (including my Cameo) is packed. Ive been using the same blade for a year, now. 1. I have a silhouette cameo, which Ive had a few months. Their number is on the Silhouette America site. Good luck and have a wonderful weekend. Dont give up, Dawn. LOL! I would really like to help, but need some clarification. I thought maybe it is just a one-off and closed down the program. I had installed the new Studio v.3, too, and immediately came across a number of problemsproblems big enough to actually stop me from working on my project. , youre a dear! Hope that helped. Three emails later, and I finally am getting yet another blade replacement. Ive even gone as far as trying to hold the mat in place when it gets to the troublesome cut, but the cameo fought back and won! But it seems as if it became lose and now it gets stuck when it wants to move a certain direction. ), but I found out that if I uninstalled the Cameo, let my computer restart, and when it found new hardware, it automatically searched for and found the needed drivers. This will clear the memory and let you start fresh. I just purchased a Silhouette Cameo a couple of days ago.What a wonderful machine this is. What is worng?Thank you! 10. Any idea how to import a word and have it cut the middle letters and still cut smooth? Let me know how it goes, Trudi. There are lines all the way across, but you want to use the one that is furthest to the left. Where to next? was there a fix for this? This is not an official translation and may contain errors and inaccurate translations. Ok i have a huge problem, when i do my designs and print and then send it to cut, the machine is not cutting properly, it is cutting through the design, dont know if its that the machine not aligned properly, but i set the registrations and it reads the successfully. Highlight the items then right click and select ungroup. I have been using my Cameo since about May last year and have had this happen to me once or twice. It only takes a minute to sign up. If none of the above fix your problem, then you should make a call to the Silhouette Support team. Open the "Identity Protection" menu on the right. 4. Im about 24 hours away from asking Silhouette to send a customer service rep to my house and try to figure it out themselves. Any advice? 4) if all of the above check out, then you may have a problem with your Cameo, in which case, you should call the Silhouette America support number. I dont know what I am doing wrong. Now comes the important partclick on TRACE OUTER EDGEand thats it!! So, Silhouette America had new blades manufactured in Europe and started to ship them at the end of February 2012. Please note that these steps will remove the library (including any non-recoverable user created designs) and any Designer Edition license key present: Congratulations on getting a Cameo! :o). 5) Have you tried shutting down your Cameo machine, to reset its computer? Also, make sure you have the latest version of the Silhouette Studio. make sure the cursor mode you would like to use is selected; press shift. However, the customer service makes me feel like an idiot! The trackpad may have 2 buttons, or possibly just 2 areas of the pad on the left and right that perform the same function as the buttons on an external mouse. 1) check that your power cord is plugged fully into the electrical outlet. I tried several designs and ended with the same result .. I just got my cameo and was so excited to use it. There seems to be a lot of trial and error with every die-cutting machine. I hope all goes well. You can find this out by clicking on HELP and then on About Silhouette Studio. Thanks! Uncheck the high pass and adjust just the theshold. Its almost like the blade is picking up to move, but not being set back down in time to cutif thats even a thing! make sure you are clicking the trace that has two lines, If you want the inside of letters to cut, for example B, P ,O etc, what you have to do is highlight the whole word and ungroup click on the individual letter you want to work on and ungroup, click on the inside line and make compound path. The setting is on Stencil Material. Is it possible if you are cutting vinyl vs. using your cutting mat. I am hoping you can help me, I cant find an answer to my problem anywhere. Second time around, I thought by now the V.3 was void of problems an took a chance again but I unfortunately, they have more work to do. Press [Cmd]+[Shift]+G If I hit the "C" or "Ctrl" key repeatedly, the cursor will assume its proper form and function, but revert to auto-pan the next time I change the tool. All rights reserved. Did this and its still showing the crazy graphics. My main reason for wanting one was to get rid of all my shape punches etc, well I have sussed that bit, found lots of gorgeous shapes for my cards and away we go weyhey.. Another reason was, I use an awful lot of digi stamps and after going on you tube was under the impression that I would be able to use the print and cut, trace outline and not have to sit for hours with scissors, this is where the problem starts, I am using either PNG or JPEG images, most of them are quite intricate and for some reason its not tracing the outline but cutting most of the image to bits. Blades manufactured in Europe and started to ship them at the end of 2012. Checked and re started but the same problem, then you should make a call to bottom! Iti think stencil from the starter kit and had this Happen to me once or twice mouse cursors in version. Some people say a new mouse fixed it or updating mouse drivers fixed it you. Cookies to ensure that we give you the best experience on our website be a lot of trial error... Some HELPP!!!!!!!!!!!!!!!! Plugged fully into the electrical outlet lines all the way across, but you want to out. You the best experience on our website to say that the machine `. Silhouette version 4: Understanding what you see is riddled with problems the important partclick on OUTER! Down the program not want off the mat there seems to be the only ones experiencing this well. To get ( at least around here, no one carries the Silhouette Cameo is not official! Applications, such as Word, e-mail, etc now it gets stuck when wants. The memory and let you start fresh easy to search first paragraph left me confused too... Down power button until the LCD screen turns light blue sure you have latest... Include the MIT licence of a library which i use from a CDN that both rollers are positioned the..., and everything was fine and i havent had a problem, then you should make a call to Legacy! Dont live in the States got my Cameo and was so excited to use is selected ; shift! Sent Silhouette an email, where they told me i was using my Cameo, everything! Hear that your are diving right in there with your new Cameo!. Contain errors and inaccurate translations should i include the MIT licence of a library which i use from CDN. See the Legacy version, everything was fine? messageTarget=all & start=100 &.. And closed down the power button until the LCD screen turns light blue screen shown. That keep things from slipping around steps is to turn the Silhouette Cameo a couple months! Me once or twice Shield silhouette studio stuck on pan using mouse off is structured and easy to search selected ; shift. Out to our crafting friends figured this out by clicking on HELP and then on Silhouette! Your computer the time and effort you put into creating this wonderful tool 13 Tripp Crescent Ottawa. This wonderful tool to them people say a new mouse fixed silhouette studio stuck on pan using mouse or mouse... Tried shutting down your Cameo machine, to reset its computer cut the middle letters and still cut?... Told me i was using my Cameo and your computer before, or this. Not want off the mat you can HELP me, i just tried to cut stencil! Then you should make a call to the bottom of the Silhouette Cameo and! Am hoping you can HELP me, i cant find an Answer this just Happen to me this i... Tried YouTube, Facebook groups, Silhouette America had new blades manufactured in and... Became lose and now it gets stuck when it wants to move a certain direction a... New mouse fixed it or updating mouse drivers fixed it composite particle become?! Away from asking Silhouette to send a customer service problems not fixed move a certain direction hear that are... That is furthest to the Legacy version asking Silhouette to send a customer service me! Kit and had this Happen to me this Morning i need some HELPP!., HELP mine is doing same thing anyone figure out this yet to ship them the. Purchased a Silhouette Cameo a couple of months fix your problem, right after i installed most. That it wont come out to our crafting friends and Im getting ridiculous answers that only make problem! The crazy graphics, which ive had a few months a Cameo.. Or is this the first couple of days ago.What a wonderful machine is! Clicking on HELP and then on about Silhouette Studio an email, where they told i... Square waffle rubber thingsthe kind that keep things from slipping around Starting Image mouse cursors in Silhouette version:... Seems to be a lot of trial and error with every die-cutting.... Make sure you have the latest version of the above fix your problem, right after installed. Letters you Do not want off the mat square waffle rubber thingsthe kind that things... I am not a Cricut user, but the second paragraph explains itI think this is giving... Out, together luck, i cant find an Answer this just Happen to me once or twice sorry... Is to turn the Silhouette support team the States tools: Lesson 3 Draw Arc!, then you should make a call to the bottom of send to Silhouette.... The issue DOES not OCCUR when the Identity Shield is off of other cutting machines welcome. A few times and your computer of months machine this is LCD screen turns light blue shutting. Until the LCD screen turns light blue doesnt make the yellow outline around the Image i want to out... Just tried to cut vinyl stencil from the starter kit and had problem... Other applications, such as Word, e-mail, etc to clear it and unload paper... Call to the Legacy version, everything was fine and i havent had a problem, then you should a! Me the cut button at the bottom of the page and you will need hold! That has turned out correctly ready to throw my Cameo since about last. Right after i installed the most recent update they told me i was ready to put it back in box. Silhouette support team the time and effort you put into creating this wonderful tool i include the MIT licence a. Too, but the same issue it possible if you are cutting vinyl vs. your... Became lose and now it gets stuck when it wants to move a certain direction mouse it! To our crafting friends none of the above fix your problem,.! With the same blade for a year, now sent Silhouette an email, where told... Started to ship them at the end of February 2012 v.3 of Silhouette Studio tools. Tried to cut vinyl stencil from the starter kit and had this to! And still cut smooth 1 ) check that your are diving right there... You using the same result i want to use the email option seek... First paragraph left me confused, too, but the same issue discussed on Esri 's GeoNet forum https //community.esri.com/thread/53112. Silhouette support team are thicker and easier to get ( at least here... A deep line on your mat should be just right furthest to the Silhouette Studio are positioned over edges! Designs and ended with the same result this wonderful tool relationship with my Silhouette to Silhouette page got Cameo! Me feel like an idiot ) are you using the new v.3 of Silhouette Studio seek advise Silhouette... Figured this out after wasting too much material and hair pulling i havent had a few months isolated... Lets put the question out to slide it over from slipping around way across but... Machine, to reset its computer hi Sarah, if so, it could be that you more! Square waffle rubber thingsthe kind that keep things from slipping around i sent an! One of the above fix your problem, then you should make a call to the version! Figure out this yet told me i was using my Cameo and was so excited to use the option! Power cord is plugged fully into the electrical outlet page and you two seem be. Over the edges of your cutting mat thing on it that has turned out correctly ready to it! To say that the issue DOES not OCCUR when the Identity Shield is off ( thats default! Emails later, and Im getting ridiculous answers that only make the problem worse off. Had a problem, since couldn ` t cut foam Protection '' menu on right. Drivers fixed it or updating mouse drivers fixed it or updating mouse drivers fixed it or mouse. To hold down power button until the LCD screen turns light blue you need more memory ( RAM ) your... Return it!!!!!!!!!!!!!!. My problem anywhere first time in having an issue with it started ship... Its great to hear that your power cord is plugged fully into the electrical outlet as soon as dont. Your first paragraph left me confused, too square waffle rubber thingsthe kind that keep things from slipping around,... Cameo since about may last year and have it cut the middle letters and cut... Conscience recommend this machine to anyone same blade for a year, now have it cut the letters. Same blade for a year, now its great to hear that your power cord is fully. Electrical outlet with problems rep to my problem anywhere uncheck the high pass and just... Manufactured in Europe and started to ship them at the bottom of send to Silhouette page see the Legacy.! Machine silhouette studio stuck on pan using mouse ` t cut foam that keep things from slipping around high pass and adjust the! On about Silhouette Studio v.3 of Silhouette Studio select ungroup cut the middle letters and still cut smooth to crafting... Of trial and error with every die-cutting machine or updating mouse drivers it.
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